RingCentral: Update your outbound number to a different clinic
RingCentral allows you to change your caller ID to a different number, this is helpful when trying to call as a different clinic, or if a patient is used to a specific number and will not answer from others or if they're marked as spam.
These settings will be located in different areas depending on whether you are using the mobile app, or the app on your work device.
"Which number do I use?"
If you do not know the number of the clinic you're trying to call out from, you can search for the clinic's abbreviation and "Out" in the name. For example: "BNE - Outbound" for Boone's main outbound number. If you cannot find the number you're looking for, raise a ticket with IT for support.
Setting up your caller ID in the desktop and web app
Selecting your caller ID in the phone settings
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Click Settings in the navigation bar.
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Click Phone.
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Under Outgoing, click the Default caller ID dropdown and select the phone number to use for outgoing calls.
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Note: You can also change your default fax and text IDs.
Selecting your caller ID in the keypad
In the top bar, click the Keypad Icon.
Click the My caller ID dropdown and select the phone number to use for the current call and future outgoing calls.
Setting up your caller ID in the mobile app
Selecting your caller ID in the phone settings
- Tap your profile picture
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Tap Phone.
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Under Outgoing, tap the Default caller ID dropdown and select the phone number to use for outgoing calls.
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Note: You can also change your default fax and text IDs.
Selecting your caller ID in the keypad
In the top bar, tap the Keypad Icon.
Tap the My caller ID dropdown and select the phone number to use for the current call and future outgoing calls.
